Shipping & Returns
Attention: Please read this important update on Canada Post's delivery policies for packages requiring age verification
Please note that beer can only be shipped to addresses within B.C. Gift cards and merchandise can be shipped anywhere in Canada.
Beer Shipping Rates
Canada Post shipping rates are automatically calculated at checkout based on order weight and your location, but we only charge you 50% of the actual shipping cost - we cover the rest! Actual costs will vary depending on your location in BC.
In order to keep your beer safe from damage, we are only able to ship one flat per box, so the shipping charge is applied to each flat your order.
|Canada Post Expedited Parcel||50% off Canada Post's calculated rates (shipping charge is per flat)|
|Pick up at the Parkside Tasting Room||Free|
Local Beer Delivery
Local delivery is available for certain areas within Greater Vancouver. Deliveries are made on Fridays, Saturdays and Sundays.
Before choosing Local Delivery at checkout, please read our Local Delivery page carefully and check that your address is within our delivery area. If you choose Local Delivery and your address is not in our delivery area, your order will be cancelled!
Shipping Rates for Gift Cards & Merchandise
Gift cards are free to ship within Canada. Merchandise is $10 flat rate shipping within Canada.
You can pick up your order at our Tasting Room located at 2731 Murray Street, Port Moody, BC, V3H 1X1 within business hours. You will receive an email once your order had been prepared and is ready for pickup. Orders will be held at the brewery for up to two weeks after your purchase.
Please bring two pieces of ID for beer orders, one of which must be government-issued identification proving the required age of 19 or older. The second piece has to include an imprint of your name and signature and/or picture when picking up your product.
Receiving Your Shipped Order
Important Update: Because of the COVID-19 pandemic, as of March 23, Canada Post requires post office pickup for packages that require age verification. This means that you will not be able to get your beer delivered right to your door at this time. We understand that this is not ideal, however it's unfortunately beyond our control. We are keeping a close eye on this issue and will provide an update once social distancing measures begin to be relaxed.
From Canada Post:
"Items that require Proof of Age, ID or Customs payments will be sent directly from our depots to a retail post office for pick-up with no restrictions on when customers can pick up the item. Customers will receive a Delivery Notice Card in their mail letting them know which post office is holding their item for pickup."
For more details, please read Canada Post's news release.
On delivery, Canada Post requires recipients to present two pieces of ID, one of which must be government-issued identification proving the required age of 19 or older. The second piece has to include an imprint of the name and signature and/or picture. (Please note: the name on the order and the name of the person receiving it must match!)
If you are unable to provide proof of legal drinking age, the beer will be returned us. We will recover the shipping costs to and from the destination out of your payment and refund you the remaining value.
If you’re not home, Canada Post will leave instructions about how to retrieve your order from a secure location. You will need ID to show proof of address and age.
Returns & Exchanges
All beer sales will be final. If you receive a delivery that was damaged during shipping, please get in contact with us immediately at email@example.com and provide as with many photos for evidence as you can so we can work to resolve your issue as quickly as possible.
For returns or exchanges on merchandise, please visit the Tasting Room and bring a copy (digital is fine) of your email order confirmation. If you are not local and need to make a return or exchange, please contact us and we will help find a solution to your issue.
Get in touch with us! If you have any issues with an order or questions about using our online store, feel free to send an email to firstname.lastname@example.org.